FREQUENTLY ASKED QUESTIONS
General Questions
What is an IMEI number?
The IMEI number or in other words International Mobile Equipment Identity is a unique 15-digit code that precisely identifies the device.
Why is my iPhone 7 showing No Service?
This is an issue Apple has made public and has taken responsibility for, they have made the promise to fix or replace the devices at no cost if they are contacted about this issue.
Are BuySPRY devices available to customers outside the United States?
What is a locked or unlocked device?
A GSM unlocked phone means that it has a SIM card, and typically works with most GSM carriers like T-Mobile and AT&T, while a CDMA unlocked device may or may not have a SIM card and usually works with CDMA networks like Verizon and Sprint.
We make sure to include compatibility charts or information on our listings offering more information, and there are Fully Unlocked phones available which work with most carriers. Make sure to check out the description on any of our listings or contact us with the listing ID/link and we will be happy to provide you with the best possible answer.
Why should I choose to purchase from BuySPRY?
How do I activate with AT&T?
How do I activate with T-Mobile?
How do I activate with Verizon?
How do I activate with Sprint?
Where can I purchase a device from BuySPRY?
We sell throughout different markets! Here is a list of where you can find us:
http://bit.ly/buysprywalmart
Backmarket
Amazon
eBay
Groupon
Wish
Facebook
NewEgg
BestBuy Canada
Quality
What will be included with my device?
We strive to provide all necessary accessories with our devices, please keep in mind most of our refurbished devices will include a MFi Cable,UL Power Adapter and Sim card ejector tool*.
*Where applicable.
What do you test on your devices?
Each device we receive is hand-tested by one of our trained associate.
Our associates test:
-Physical Buttons
-Flash
Can I see photos of the specific device that I purchase?
What are the differences between the grades you sell?
These devices and accessories will be brand new and come with the original sealed packaging or will arrive repackaged into one of our boxes (we inspect the device and accessories). These devices will have a 30 return policy and a valid manufacturer warranty.
Excellent Condition:
Good Condition:
Warranty
What is the warranty BuySPRY offers?
We provide an array of seller warranties per marketplace.
The best way to find the warranty for your device is to visit the original listing of your item, you can do this by visiting your orders page on the marketplace you purchased the device from, click on the item and check out the warranty information on the listing.
Please keep in mind that the seller warranty only applies to refurbished units. New items come with a 1 year warranty through the manufacturer and you can always contact them for more information!
Amazon
https://www.amazon.com/gp/help/customer/display.html/?nodeId=GJB4W4URK6H2E6Y9
Backmarket
https://help.backmarket.com/hc/en-us/categories/360002230860-Warranty-Insurance
Wish
https://cs-help.wish.com/hc/en-us/articles/360026832613-What-is-Wish-s-return-policy-
If you have any questions regarding your warranty with a particular market, feel free to call us (+1-240-912-9051) or email us at marketplace@buyspry.com.
What does BuySPRY seller warranty cover?
The BuySPRY warranty covers any hardware issues that may occur within the warranty period provided. We will be more than happy to take the item back for a refund* or replacement if you have any hardware issues.
If you encounter any software issues, it is best to contact the manufacturer first to see if this may be fixed with their troubleshooting steps, if you are unable to get a resolution, contact us for a return.
Please note any physical damage such as cracks, drops, water and anything caused by the user will not be covered under our warranty.
Returns
How do I find my IMEI/Serial number?
The IMEI will be located in different places depending on the device you purchased.
If your phone is not turning on or the screen is unoperable, you can find this information on the SIM tray.
If your phone is not turning on or the screen is unoperable, you can find this information on the SIM tray.
Watch App>General>About>Serial/IMEI
If your watch is not turning on or the screen is unoperable, you can find the serial number under the watch band.
Can I return my device?
You can visit the marketplace you purchased the device from to initiate a return, if you have difficulty finding it or did not receive a label contact us and we will provide one!
How do I remove my personal information (iCloud) from the device?
If you have the device and it is turning on and functional, please follow these instructions to sign out of your iCloud and wipe your device.
Am I responsible for shipping costs?
We will provide a prepaid label if requested within the first 30 days of purchase, you can contact us through the market, call or email us to receive one.
When will I receive a refund or replacement once I return the item?
The item will be processed within 1-3 business days* of arriving to our facility and we will process a refund or replacement. Please note we do not handle payment information so if you have questions about the refund one you receive a notification that we have issued it, it's best for you to contact the marketplace.